Privacy Policy

1. Introduction

Welcome to Axgen, operated by AXGEN AI PVT LTD ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI-powered marketing services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

• Register for our waitlist or create an account
• Express interest in our products or services
• Participate in activities on our platform
• Contact us directly

Personal Information: Name, email address, company name, job title, and any other information you choose to provide.

Usage Data: We automatically collect your IP address, browser type, operating system, referring URLs, and information about how you interact with our site.

3. Information from Connected Advertising Platforms

When you connect your Meta (Facebook and Instagram) or Google account to Axgen, we collect data from those platforms via their official APIs (Facebook Graph API and Google Ads API) using OAuth-based authorization. You explicitly approve the scopes we request during the OAuth consent flow, and you may revoke access at any time.

We do not request, store, or read content outside the scope of permissions you grant. We never read your private messages or follower lists, and we never write to your Page or post on your behalf without your explicit confirmation in the Axgen application.

4. How We Use Your Information

We use the information we collect for the following specific purposes:

• To plan, create, and launch advertising campaigns you explicitly approve before deployment
• To verify your tracking setup (Meta Pixel, Google Tag) before spending ad budget
• To prevent duplicate or conflicting campaigns
• To improve, personalize, and expand our services
• To communicate with you about updates, offers, and product changes
• To detect and prevent fraud and security issues

We use Meta and Google data only to operate the marketing services you have authorized. We do not use this data for advertising to other users, training general-purpose AI models, or any purpose outside the scope of our service.

5. How We Store and Secure Your Information

We implement appropriate technical and organizational security measures to protect your personal information:

• OAuth access tokens are encrypted at rest and stored server-side. They are never exposed to client-side code or shared with third parties.
• Meta and Google data we cache (such as Page lists, ad accounts, and campaign data) is stored in our hosted database with access restricted to authorized internal services.
• All traffic to and from our services uses HTTPS/TLS.

While no method of transmission over the Internet is 100% secure, we strive to use commercially acceptable means to protect your information.

6. Service Providers and Third-Party Processors

To operate Axgen, we share limited data with the following service providers strictly under contract and only for the purposes described:

• AWS S3 — storage of advertising creative assets and company-uploaded files
• MongoDB Atlas — primary database for application and user data
• Supabase — authentication and identity management
• Vercel — hosting of our web application
• Render — hosting of our backend services

We do not sell, rent, or trade your personal information to third parties. We may disclose information when required by applicable law or in response to a valid request from a public authority.

In connection with any merger, acquisition, or sale of company assets, your information may be transferred. We will notify you and provide an opportunity to delete your data before any such transfer.

7. Data Retention and Deletion

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy.

When you disconnect a Meta or Google account from Axgen:

• We revoke the OAuth access token immediately
• We delete cached Meta or Google data (Pages, ad accounts, campaign data, Instagram handle) within 7 days
• We retain general account information until you close your Axgen account
• We may retain certain records longer if required by law (for example, tax and billing records may be retained for up to 7 years)

For full account deletion, see our Data Deletion Policy.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• The right to access your personal data
• The right to rectify inaccurate personal data
• The right to request deletion of your personal data
• The right to restrict processing of your personal data
• The right to data portability
• The right to withdraw consent

To exercise any of these rights:

• Use Settings → Ad Accounts → Disconnect inside the Axgen application to revoke a connected platform
• Use Settings → Account to update your account information
• Email us at axgen.main@gmail.com to request data export or full account deletion

We will respond to all verified requests within 30 days, and faster where required by applicable law.

9. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. Children's Privacy

Axgen is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us at axgen.main@gmail.com and we will take appropriate action.

11. International Data Transfers

Axgen is operated from India. By using our services, you consent to the transfer of your information to India and to other countries where our service providers operate, where applicable data protection laws may differ from those in your jurisdiction.

12. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: