Data Deletion Request Policy

Overview

At Axgen, we respect your privacy and your right to control your personal data. This page explains how you can request deletion of your data and what happens when you do. Axgen is operated by AXGEN AI PVT LTD.

How to Request Data Deletion

What Data Will Be Deleted

When you request data deletion, we will permanently remove:

What Data We Retain (Legal Obligations)

We may retain certain data as required by law:

• Transaction records (for tax and accounting purposes) — retained for up to 7 years
• Billing information (for financial compliance) — retained for up to 7 years
• Aggregated, anonymized data (cannot identify you personally)
• Legal compliance data (if required by court order or regulatory authority)

Deletion Timeline

Verification Process

To protect your privacy and prevent unauthorized deletion requests:

• We will send a verification email to your registered email address
• You must confirm the request within 48 hours
• For high-value accounts, we may require additional verification

Confirmation and Tracking

Once your request is processed, you will receive:

• Confirmation Number: A unique reference number (format: DEL-XXXXXX-YYYY)
• Status Email: Updates at each stage of the deletion process
• Final Confirmation: Email confirmation once deletion is complete

Impact of Data Deletion

Please note that deleting your data means:

• ✕Your Axgen account will be permanently closed
• ✕All marketing campaigns and strategies will be lost
• ✕You will lose access to all generated content and analytics
• ✕Active subscriptions will be cancelled (no refund for partial periods)
• ✕You cannot recover this data once deleted

Exceptions to Deletion

We may decline deletion requests if:

1. Active Legal Obligation: We are required to retain data by law or regulation
2. Pending Transaction: Outstanding payments or disputes
3. Fraud Prevention: Legitimate security or fraud investigation
4. Contract Fulfillment: Necessary to complete services you have requested

If we cannot delete your data, we will:

• Explain the specific reason
• Provide an estimated retention period
• Offer to restrict processing instead

Alternative: Data Restriction

If you do not want full deletion, you can request:

• Account Suspension: Keep data but deactivate the account
• Processing Restriction: Limit how we use your data
• Data Export: Download your data before deletion

Contact us at axgen.main@gmail.com for these options.

Third-Party Services

Axgen integrates with various platforms. Deletion from Axgen does not automatically delete data from:

• Facebook / Meta Ads Manager
• Google Ads
• Other connected advertising platforms

You must request deletion separately from each platform. Helpful links:

Data Deletion for Organizations

If you are an organization with multiple team members:

• Account Owners can request deletion of all organizational data
• Team Members can only request deletion of their personal profile data
• Organization data deletion requires verification from the account owner

Children's Data

Axgen is intended for users aged 13 and older. We do not knowingly collect or solicit personal data from children under the age of 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will promptly delete such information without requiring a formal request.

Updates to This Policy

We may update this policy periodically. Check the "Last Updated" date at the top. Continued use of Axgen after updates constitutes acceptance of changes.

Contact Us

If you have any questions, concerns, or requests related to privacy, data protection, or account deletion, you can contact us at:

Frequently Asked Questions