Delete your data

Overview

Axgen is operated by AXGEN AI PVT LTD. This page explains how to have your data deleted, what gets deleted, what we are obliged to keep, and how long it takes.

Which route applies depends on how your data reached us, so start with the section that describes you. If you are not sure, use method 3 and we will work it out.

Method 1: you signed up for Axgen or the waitlist

Email hello@axgen.co with the subject line "Data Deletion Request", and include:

• Your full name
• The email address or WhatsApp number you signed up with
• Your business name, if you have an account rather than a waitlist entry

We verify the request comes from you before acting on it, because deleting a business's conversation history on someone else's say-so would be its own kind of breach.

Method 2: stop Axgen's access from inside Facebook

This route withdraws the permissions you granted, so it is the fastest way to stop Axgen using them. It does not delete what we already hold — for that, use method 1 as well.

• Open your Facebook Settings
• Go to Settings & Privacy → Settings → Apps and Websites
• Find Axgen in the list of connected apps
• Click Remove. Where Facebook offers a data-deletion option, it links back to this page.

Removing the app withdraws your permissions immediately, so Axgen can no longer act on them. Facebook will then show you a link to this page, because deletion requests to Axgen are handled by email rather than through an automated callback.

So to have the data itself deleted, email hello@axgen.co as described in method 1. We would rather say that plainly than leave you assuming a request was received that never reached us.

Method 3: you messaged a business that uses Axgen

If you sent a WhatsApp message to a shop, clinic, builder, dealership or agency and that business uses Axgen, your message and phone number are in our systems — held for that business, on its instructions.

That business decides what happens to it, so the fastest route is to ask the business directly. You can also email hello@axgen.co with the subject "Data Deletion Request", telling us roughly which business you messaged and the number you messaged from. We will identify the business, pass your request to it, and delete the data once instructed.

You do not need an Axgen account to make this request, and we do not charge for it.

What gets deleted

Depending on which of the above applies to you:

• Your name, phone number, email address and any other contact details
• Your waitlist entry, including the business type and team size you selected
• Account details, business information and user logins
• The access tokens and identifiers for any connected WhatsApp Business Account, revoked as soon as we have verified the request
• Conversations — every message sent and received, including images, documents and other files
• Any conversation history imported from the WhatsApp Business app when the number was connected
• Lead records, including what was asked for, budget, timeline and status
• The advertisement and campaign a conversation came from
• Configuration: approved prices, qualification rules and message templates
• Activity logs, settings and support correspondence

What we have to keep

A small amount of data survives a deletion request because the law requires it:

• Transaction and billing records, for tax and accounting — up to seven years
• Records we are required to retain by a specific legal or regulatory obligation, or to establish or defend a legal claim

This retained data is not used to contact you, to run the service, or for any purpose other than the obligation that requires it.

Data already delivered to WhatsApp is a separate matter. Messages travel through Meta's systems, and copies held by Meta or on the other person's phone are outside our control — you would need to ask Meta, under its own privacy policy.

How long it takes

• Access tokens are revoked as soon as we have verified the request, which stops Axgen sending or receiving on that number. If you removed the app in Facebook yourself, that takes effect at once.
• Cached data held outside the main database is removed within 7 days
• Full deletion completes within 30 days of a verified request
• Backups are overwritten on their normal cycle, within 90 days

We confirm by email once deletion is complete.

If you are not satisfied

Write to our Grievance Officer at hello@axgen.co with "Grievance" in the subject line. We acknowledge within 7 days and respond within 30. If you are still not satisfied, you may complain to the Data Protection Board of India.

See also our privacy policy, which explains what we collect and why.